Privacy Policy

Introduction

Orderat is a commerce platform that helps merchants create online storefronts, manage products, receive orders, track customers, configure checkout, manage delivery and payment methods, and view business reports. By using Orderat, you agree that we may collect and use information as described in this policy.

Information We Collect

We collect information needed to operate the platform, provide merchant accounts, process subscriptions, support storefront activity, and improve the service.

• Merchant account information such as name, phone number, email address, login details, store name, and subscription plan.
• Storefront information such as products, categories, images, homepage content, checkout settings, payment methods, delivery methods, and branding details.
• Customer order information entered through merchant storefronts, including customer name, phone number, email, address, order notes, products ordered, payment selection, and delivery details.
• Technical and usage information such as browser type, device type, IP address, language preference, session data, cookies, page visits, and platform activity.
• Communication information when you contact us through WhatsApp, email, forms, support messages, or other available channels.

How We Use Information

We use collected information to provide, maintain, secure, and improve Orderat and to help merchants operate their businesses more efficiently.

• Create and manage merchant accounts, stores, subscriptions, permissions, and onboarding flows.
• Operate storefronts, carts, checkout, orders, customers, inventory, delivery methods, payment methods, and reports.
• Provide support, answer questions, send important service updates, and communicate about account or subscription matters.
• Generate analytics, reports, performance insights, and operational summaries for merchants.
• Protect the platform from fraud, abuse, unauthorized access, technical issues, and violations of our terms.

Merchant & Customer Data

Merchants are responsible for the customer information collected through their storefronts. Orderat stores and processes this information to allow merchants to receive and manage orders, customer records, checkout details, payments, delivery, and reports.

• Orderat does not own merchant customer relationships. Customers buying from a merchant storefront remain customers of that merchant.
• Merchants must use customer information lawfully and only for legitimate business purposes related to their store.
• Orderat may process customer data as needed to operate the platform, provide support, maintain records, prevent abuse, and improve service reliability.

Cookies & Analytics

Orderat may use cookies and similar technologies to keep users logged in, remember preferences, improve performance, understand usage, and support security.

• Essential cookies may be used for login sessions, language preferences, security, and platform functionality.
• Analytics information may be used to understand how visitors and merchants use the platform and to improve the experience.
• You may disable some cookies through your browser settings, but parts of the platform may not work correctly without them.

Data Security

We take reasonable technical and organizational measures to protect information stored on Orderat. However, no internet-based service can be guaranteed to be completely secure. Merchants are responsible for keeping their account credentials confidential and for controlling access to their store accounts.

Data Retention

We retain information for as long as needed to provide the service, maintain business records, support legal or operational requirements, resolve disputes, prevent fraud, and improve the platform. If a subscription ends or an account is closed, some information may be retained for a reasonable period before deletion or anonymization.

Your Rights

Depending on applicable laws and account status, users may request access to, correction of, or deletion of certain personal information. Some requests may be limited if the information is required for legal, security, accounting, dispute resolution, or platform integrity purposes.

• You may request to review or update your account information.
• You may request deletion of certain personal information, subject to legal and operational limitations.
• You may contact us if you have questions about how your information is handled.

Changes to this Policy

We may update this Privacy Policy from time to time as Orderat evolves, new features are added, or legal and operational requirements change. The latest version will be published on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy or how Orderat handles information, you can contact us through the available contact options on the website, including WhatsApp, email, or official Orderat communication channels.